About refunds
・ Please contact the ICOCA handling counter (see below).
・ The refund amount is calculated as follows.
*If the card balance is 220 yen or less, the balance will be collected as a refund fee.
・It is also possible to refund only the commuter pass portion of the ICOCA commuter pass and continue to use the card as ICOCA.In this case, the refund amount will be calculated as follows: "Refund calculation amount for the commuter pass portion - Refund fee". (The deposit will not be refunded. In addition, the balance of the card will be carried over as it is before the partial refund of the commuter pass.)
・If you request a refund for a child's ICOCA after the day after the "card expiration date", the refund fee will be 0 yen.However, if there is a refund calculation amount for the commuter pass portion, the refund fee is 500 yen.
About ICOCA for Children
・Children's ICOCA is valid until March 12st of the year in which they turn 3 years old.
・The voucher cannot be used after the expiration date.In that case, the refund fee is 0 yen.
Items required for refund
<When the person himself/herself refunds>
・ Official certificate (driver's license, health insurance card, etc.)
・ Refund fee
<When an agent makes a refund>
(Please affix your signature in the Authorization column. Only when refunding children's ICOCA, you can omit your signature by presenting an official certificate (resident card, family register, etc.) that can prove the relationship between you and your agent. can.)
・ Official certificate of agent (driver's license, health insurance card, etc..)
・ Refund fee
ICOCA handling window
Ube City Bus
<Business hours>
Monday to Friday (excluding national holidays and 12/29-1/3) 8:30-17:15
Shinkawa Sales Office
<Business hours>
Monday to Saturday (excluding holidays) 7:30-18:30
Sundays and holidays 9:00-17:00 (break time 12:45-13:30)
